The short version
- If your reading or paid digital service is generated and delivered to you, the payment is non-refundable. You've received the product.
- If something goes wrong on our side, we'll make it right. Most failures resolve on retry. If not, email us and we'll issue a full refund.
This policy covers fateline digital services: palm readings, tarot readings, follow-up questions, and related paid features (including Stars wallet top-ups where applicable). It does not cover physical goods — fateline is a service-based product.
Cancellation
Once you complete payment, fulfilment (AI generation of your reading or service) begins promptly. There is no cancel-before-delivery window after a successful charge for a service that has started or completed. Abandoned checkouts that never complete payment are not charged. Free coupon redemptions have no cash value and are not refundable as money.
When we refund
Refunds are considered under the following circumstances:
- If the reading fails to generate: you can retry the reading from the reading page (up to 3 attempts). Most failures are transient and resolve on retry. If all retries fail, email us at [email protected] and we'll issue a full refund.
- If you were charged but no reading was delivered: email us with the date of the transaction and we'll find it and refund.
- If you were charged twice by accident: email us; we'll refund the duplicate.
- If the service was not provided as described due to a failure on our part.
Please request a refund within 7 days of the charge for eligible cases (failed delivery, duplicate charge, or service not provided as described). Email [email protected] with the phone number or email on your account and the approximate date of the transaction.
Approved refunds go to the original payment method and typically reach your account within 5–7 business days for cards, faster for UPI. Processing times may vary depending on your bank or payment app. The amount refunded is what you paid — see Pricing.
When we don't refund
We do not refund if:
- Your reading or paid digital service was successfully generated and delivered
- You didn't like the content of the reading
- You disagree with what the reading says
- You uploaded a poor-quality or unclear palm photo and the reading reflects that
- You redeemed a free coupon (no money was charged)
Palm reading and tarot are entertainment products (see our Terms). We can't refund based on whether the result felt accurate or flattering — that's subjective by nature.
Partial refunds
If a paid service has only been partially completed due to a failure on our side, we may issue a partial refund at our discretion based on what was delivered. Fully rendered services are non-refundable as described above.
Force majeure
We are not liable for delays or failures in processing refunds or delivering services caused by events beyond our reasonable control, including natural disasters, strikes, government actions, outages at payment networks or cloud providers, or other force majeure events. We will still work in good faith to complete refunds once those systems are available.
Governing law
This Refund and Cancellation Policy is governed by the laws of India, including the Consumer Protection Act, 2019, and other applicable laws. Disputes arising under or in connection with this policy are subject to the exclusive jurisdiction of the courts located in Tonk, Rajasthan, India.
How to reach us
If you believe you were charged for a reading that wasn't delivered, or you see a duplicate charge, or all your retries have failed, contact fateline support (operated by Momentra Technologies Private Limited):
- Email: [email protected]
- Phone: +91 8796392480
- Address: M-5-6 Bhagat Singh Colony, Newai, Tonk, Rajasthan 304021, India
Include the phone number or email on your account and the approximate date of the transaction. We aim to respond within 2 business days. The most we'd take is 7 business days during a holiday week.